If you are a senior or individual with mobility needs looking for transportation assistance in the Chicago area, the following official programs may be available to you.
Below are direct contact numbers to help you determine eligibility, apply for services, or schedule rides.
🚌
– General Information
Customer Relations:
📞 (847) 364-7223
Website: pacebus.com
Call for:
- Suburban bus service information
- Reduced fare programs
- ADA Paratransit details
♿
ADA Paratransit Certification & Ride Scheduling:
📞 (800) 606-1282
Call for:
- ADA eligibility certification
- Paratransit ride scheduling
- Accessible transportation questions
🏙️
(CTA)
Customer Service:
📞 (888) YOUR-CTA (968-7282)
Call for:
- Reduced fare cards
- Accessibility information
- Senior ride programs within Chicago city limits
🏥
Illinois Department of Healthcare and Family Services
(HFS) – Medicaid Transportation
Medical Transportation Assistance:
📞 (877) 912-8880
Call for:
- Medicaid ride eligibility
- Transportation reimbursement
- Managed care transportation coordination
👵
Senior HelpLine:
📞 (800) 699-9043
Call for:
- Senior transportation resources
- Community programs
- Benefit assistance
Need Help Understanding Your Options?
If you’re unsure which program applies to your situation, you can also contact:
Parable Mobility
https://parablemobility.com/non-emergency-medical-transportation-chicago-contact/
📞 872-363-9540
Serving Chicagoland and Surrounding Suburbs
We can help explain the differences between:
- PACE Paratransit
- Medicaid NEMT
- Private wheelchair transportation
Important Disclaimer
Parable Mobility is an independent transportation provider and is not affiliated with or operated by PACE, CTA, or the State of Illinois. For official eligibility determination and enrollment, please contact the program numbers listed above directly.
